Wednesday, 10 September 2008

Shop Review - Kyles London (part two) the online shop

After purchasing my bridal jewellery from Kyles Collection in store ( click here if you missed my review) I decided that some of the smaller pieces from the Kyles Collection would make great gifts.
Unfortunately I couldn't justify another trip to London, and didn't fancy visiting any of their stockists either, so my next port of call was the Kyles website:

The site itself is easy to navigate with their collections categorised into the following: Bridal, Evening, Occassion, Couture, Casual and their Tableware & Giftware. I did wonder to myself, what the difference was between "evening", "occassion", and "couture" and actually some of the products appear in multiple categories.

I decided to browse through everything to they had cause see what caught my eye. Once you've clicked through to an item you like, you're given the option to choose a colour for the stones, and a plating for the metal.

Now this I found a little difficult, some of the stones look the same and you don't get to preview your piece in the your chosen colour. You can also only choose one colour, even though a lot of the pieces have different coloured stones in them.

I chose what I thought was the closest coloured stone to the photo on the site, and went through to make my order. The ordering process was easy and I went away quite happy.

A few days later I received a phone call from one of the sales assistants at Kyles. He went through my order with me, checking what colours I wanted and giving me some recommendations. I told him how I wanted it packaged (I'd bought various items for 3 different people and wanted them to be packed separately) and he told me what date I would expect to receive my items.

Sure enough my order arrived when he said it would, packaged as I'd asked. All the items were beautiful and when I eventually gave them as gifts the recipients loved them!

Overall, I was pleased with the whole ordering process and my items. Even though the system wasn't perfect when it came to choosing colours and plating. I'd definitely order online again if I was buying something small, but for a larger purchase I'd prefer to go instore to see the pieces for myself.

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